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We strive to provide efficient shipping services. We understand the excitement of receiving your foldable electric bike promptly. That's why we are committed to shipping your order within 48 hours. (In addition to pre-sale products)

Once your order is processed and ready for shipment, you can expect it to be on its way to you without unnecessary delays. We prioritize a smooth and timely delivery process to ensure you can start enjoying your new foldable electric bike as soon as possible.

Yes, Shopify will send you a notification email with a tracking number when the order is shipped. You can change the shipping address until you receive the tracking number.

Once received the tracking number, if you want to change the shipping address, please do so in the following ways:

1. Contact us by e-mail(support@qualisports.us/service@qualisports.us)

2. Contact us via SMS (909-268-7487 / 909-319-2706)

3. Change your address through your FedEx account

When any coupons are received, they need to be entered on the checkout page in order to use them.

Absolutely! We understand the importance of tracking your order and staying informed about its status. Once your order is shipped, we will provide you with a tracking number. This tracking number will allow you to monitor the progress of your package as it makes its way to your doorstep.

You will receive an email notification containing the tracking number, or click here to track.

Rest assured that we value transparency and want to ensure you have a seamless experience from the moment you place your order until it arrives safely in your hands.

1. Plan your trip and duration of stay in advance, Qualisports supports shipping schedule based on your trip plan (extended shipping time is supported)

West 1-3 days; Central 3-5 days; East 5-7 days

2. Find a Qualisports dealer or FedEx site at your destination and we will set up a pickup location based on your plans. (Address changes supported for extended shipments)

--Add your desired time in the notes when ordering or contact us directly!
Email: Support@Qualisports.us
Text: +1 (909) 268 7487

If our system flags you a High Risk of Fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us.

Yes, Qualisports electric folding bikes are designed to be compact and foldable, making them easy to store in the limited storage compartments of an RV.

After power on, hold the UP button for about 2 seconds, the headlight will turns on

You may refer to this video:https://youtu.be/K8qqZSRjSKQ

You may refer to this video:https://youtu.be/iy6plC161mU

The battery is charged by plugging the DC plug into the receiver located under the seat.  Once it is attached, you can connect the other end of the plug into an AC wall outlet.

If you can not place the bike next to a wall outlet, you can disconnect the battery connector at the seat post's bottom end. Twist off the adapter until it detaches, then open the seat post's quick-release lever and slide out the seat post. Then you can take it with you to charge as described above.

After charging the battery, you can slide the seat post back on the bike, use the quick release to adjust the seat to the desired height, and close the quick-release lever. Then reattach the twist connector to the bottom of the seat post and secure it tightly.

Check whether the throttle is pressed before powering on, mostly will be pressed by the display, keep them away from each other; disconnected the throttle, if 01_info disappears, that might be some failures with the throttle, please connect info@qualisports.us

Disconnect the pedal assist sensor(located between the left crank and bottom bracket), it 06_info disappear, that might be some failures with the pedal assist sensor, please contactinfo@qualisports.us

Yes. We highly recommend a child seat or a rear trailer for the Dolphin or the Beluga because they have a more robust battery capacity to tow the extra weight.